Frequently Asked Questions
Everything you need to know about getting your creative tools.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-21 business days depending on customs.
Can I return a product if I'm not happy with it?
Yes, we offer a 30-day return policy for unused and unopened products. Please contact our support team to initiate a return authorization.
Do you ship your art materials worldwide?
We ship to almost every country on Earth. However, please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Are your paints and materials non-toxic?
Most of our products are designed to be as safe as possible for artistic use, but we always recommend checking the specific safety data sheet (SDS) provided on each product page.